ALTERATIONS & RETURN POLICY MR JAMES

Custom Suit, Casual Pant & Tailored Clothing Complimentary Alterations & Remakes

Custom clothing can be tricky, and getting everything perfect on your first try doesn’t always happen. Don’t worry though, we’re committed to doing what we can to help you get the perfect fit. If you don’t 100% love how your clothing or tailored clothing fits, we’re more than happy to provide a complimentary alteration or remake.

Complimentary Alteration & Remake Terms

  • Alteration and remake requests must be initiated within 30 days of when you receive your order.
  • Alterations are generally completed within one week. After a remake request has been submitted, please allow two to four weeks for a remade shirt, and four to six weeks for a custom suit or tailored garment in domestic cloth, six to eight weeks in imported Italian or English cloth.
  • In order to request an alteration or remake, you must return your original garment to the Mr James store in person, as they were made in person.

Refunds

Due to the nature of our custom clothing policies, a 50% deposit is taken at cloth selection and the balance is due on delivery. The deposit covers the cost of making the clothing, shipping and materials.

Refunds are only given on items that have NOT been ordered. Once production has started on clothing that has been ordered we will be unable to offer any refund.

Refunds are given, however, if the item we have made for you is one of the following

  • Wrong size – even after alterations are made it still does not fit correctly.
  • The wrong item has been made.
  • If the item has taken longer than the designated time frame to make – 120 days. Typical turnaround for a custom suit is four to six weeks in domestic cloth and six to eight weeks in imported cloth, plus shipping; custom shirts are two to four weeks, plus shipping. If any item goes beyond the 120-day designated timeframe then the customer is entitled to a full refund, provided the items have not been made and delivered. This does not apply where the client has not collected the items or made an appointment to do so once they have been delivered in store.

After the clothing has been made and you have received it within the permitted time frame, if for any reason you are not 100% satisfied with your items we will offer an in-store credit at the same amount you purchased it for. The items are to be returned in person to the store at 221 Culver Blvd, Playa del Rey, CA 90293.

We do not accept posted returns, only in-person returns in store.

By placing an order and paying the required deposit, you are agreeing to the Refunds and Return policy stated on this website.